PRIVACY POLICY

Balance respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect use store and disclose your information when you visit our website or purchase from us.

Information We Collect

When you interact with Balance we may collect personal information including your name email address phone number shipping address billing address and payment details. We may also collect information about your device browser IP address and how you use our website.

How We Use Your Information

We use your information to
Process and deliver your orders
Communicate with you about purchases updates or support
Improve our products services and website experience
Send marketing communications where you have opted in
Comply with legal and regulatory obligations

Payment Information

Payments are processed through secure third party providers such as Stripe or Shopify Payments. Balance does not store your full payment details.

Sharing Your Information

We may share your information with trusted third parties only where necessary. This includes payment processors shipping providers website platforms and analytics tools. We do not sell rent or trade your personal information.

Marketing Communications

If you opt in we may send you emails or messages about Balance updates offers or content. You can unsubscribe at any time using the link provided in our communications.

Cookies and Analytics

Balance uses cookies and similar technologies to improve website functionality and understand how visitors use our site. You can disable cookies through your browser settings if you choose.

Data Storage and Security

We take reasonable steps to protect your personal information from misuse loss unauthorised access or disclosure. While no system is completely secure we use industry standard measures to safeguard your data.

Access and Correction

You may request access to or correction of your personal information at any time by contacting us. We will respond within a reasonable timeframe.

Third Party Links

Our website may contain links to third party websites. Balance is not responsible for the privacy practices or content of those sites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately.